Q．What kind of payment method do you have?
A．You can pay only PayPal.
Q．Can you send the item/items as a gift?
A． Unfortunately, we regretfully cannot send item/items as gift due to custom policies that vary depending on each country.
Q．How long does it take for a delivery?
A．Item/Items will be shipped through SAL (Eco Mail Service) by JAPAN POST. However, they can be shipped differently as required by the destination country. Under ordinary condition, international shipping will take approximately 3 weeks to maximum of 4 weeks depending on the destination. Soon after items are shipped, we send the customer (purchaser) “Confirmation of Shipment” by e-Mail. Careful packing is being guaranteed, however if any unexpected damage is seen on delivery. IN CASE YOU SEE ANY DAMAGES ON YOUR PACKAGE, SIMPLY DO NOT ACCEPT THE PACKAGE AND CHECK THE CONTENTS TOGETHER WITH YOUR LOCAL POST OFFICE STAFF.
Q.Can I return or exchange item/items?
A. All sales are final.
We replace defective product only.
If you have a defective item which you wish to return or exchange, please contact us within 7 days from when you or the designated recipient has received the shipment. Customer is responsible for shipping charges on any returned items. We will make replacement depending on available stock. Defective item must be returned within 20 days from the day you report the problem. All returns must be intact. Products further damaged due to improper or inadequate packaging when returned will not be applied to the return policy. The defective items must be returned to the designated address as it was originally shipped from.When you return the defective items, you must fill in the enclosed packing slip and return form. If the replacement is not available, a refund will be issued in the form of the original payment method. There are 15% restocking fee for all non-defective products returned.
Thank you for your understanding and cooperation.